At Akhuwat Loan, we value the trust you place in us when you share your personal information. Your privacy is of utmost importance to us, and we are committed to protecting your data with the highest standards of security and confidentiality. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
By using Akhuwat Loan’s services or accessing our website, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect various types of personal and non-personal information to provide you with our financial services effectively.
Personal Information
This refers to any information that can be used to identify you as an individual. We collect this information when you:
- Apply for a Loan: When you submit an application, we collect details such as your name, address, phone number, email, National ID (CNIC), income details, and bank account information.
- Contact Us: Information provided when you contact us through phone, email, or in-person visits, including your name, contact details, and any other personal details you provide.
- Use Our Website: While browsing our website, you may voluntarily provide personal information when signing up for newsletters or requesting more information.
Non-Personal Information
We also collect non-identifiable information through cookies and similar technologies. This includes:
- IP address
- Browser type
- Device type
- Referring URL (the page from which you were directed to our website)
- Usage patterns and interaction with our website
This non-personal data helps us improve user experience, website functionality, and performance.
2. How We Use Your Information
We use the information collected to provide, improve, and personalize our services. Specifically, we use your personal information for:
- Loan Processing: To assess your loan eligibility, process your loan application, and disburse funds.
- Communication: To contact you with updates, respond to your inquiries, or notify you of changes to our services.
- Customer Support: To assist you with any issues or questions you may have regarding our loan services.
- Marketing and Promotions: To inform you about our latest products, services, offers, and updates. You have the option to unsubscribe from these communications at any time.
- Compliance with Legal Obligations: To fulfill our obligations under the law, such as regulatory requirements, anti-money laundering (AML) laws, or responding to legal requests.
We may use non-personal information for analytical purposes, improving our website, and enhancing user experience.
3. Sharing of Your Information
At Akhuwat Loan, we prioritize your privacy and ensure that your personal information is not shared with third parties except under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers to assist us in processing your loan applications or providing customer support.
- Legal Obligations: We may disclose your information if required by law, government authorities, or to protect the rights, property, or safety of Akhuwat Loan, our clients, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of Loan, your information may be transferred to the new owner to ensure continued service.
Akhuwat Loan does not sell or rent your personal information to third parties for marketing purposes.
4. Data Security
We take data security seriously and implement industry-standard measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Some of the security measures we use include:
- Encryption: We use encryption protocols to secure sensitive information such as your financial and personal data during transmission and storage.
- Access Control: Only authorized personnel with a legitimate need to access your data are allowed to do so.
- Regular Security Audits: We regularly review our security practices and systems to identify and address vulnerabilities.
While we strive to protect your information, please note that no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take precautions when sharing your personal data online.
5. Cookies and Tracking Technologies
Akhuwat Loan uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Cookies are small text files stored on your device that help us:
- Understand how you use our website
- Personalize your experience by remembering your preferences
- Provide relevant content and advertisements
You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may affect the functionality of our website.
6. Your Rights
As a user of Akhuwat Loan, you have certain rights regarding your personal information. These include:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to legal or regulatory retention requirements.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in the emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided below.
7. Retention of Information
Akhuwat Loan will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining your data for as long as you are using our services or as required by law for record-keeping and compliance purposes.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated or controlled by Akhuwat Loan. We are not responsible for the content or privacy practices of these third-party websites. We recommend reviewing the privacy policies of any external sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated to you through email or a notification on our website.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us:
Email: support@akhuwatloanschemepk.com
Phone: +92 0346 0760718
Office Address: F-6, Islamabad, Islamabad Capital Territory, Pakistan
Last Updated: October 2024.